Shipping policy

How an order from freiheitlide.shop is packed, dispatched and delivered.

Processing time

Orders are picked, checked and packed in 1-3 business days. Luminaires are inspected for cracked shades and power banks for charge state before the carton is sealed.

Delivery estimate

Estimated delivery is 15 business days from dispatch. Rural and South Island addresses sit at the far end of that window. A tracking number is emailed when the parcel is scanned by the carrier for the first time.

Shipping cost

Shipping is estimated by distance at checkout, based on the delivery address and the size and weight of the parcel. The figure shown at checkout is the figure charged, with no threshold to reach and no surprise addition afterwards.

Damaged in transit

Photograph the carton and the item within 48 hours of delivery and email the pictures to us. Glass and acrylic shades are the usual casualty, so open the carton on a soft surface rather than a tiled floor.

Lost parcels

If the parcel has not arrived within 7 days of the 15-business-day estimate, write to us with the order number and we will open a carrier trace, then replace or refund.

Address changes

Tell us as soon as you notice a wrong address. Before dispatch we can change it in the system; after dispatch only the carrier can redirect, through the tracking portal.

Returns

Returns are handled under the Refund Policy: 30 days unused for a change of mind, and the Consumer Guarantees Act for anything faulty or damaged.

Ryan Adams
149 Wensley Road, Tasman, Richmond 7020, New Zealand
contact@freiheitlide.shop · +64 7 888 6280