Contact information

Contact information

Ryan Adams
149 Wensley Road, Tasman, Richmond 7020, New Zealand
New Zealand

Email: contact@freiheitlide.shop
Phone: +64 7 888 6280

Support hours

We answer email and phone calls Monday to Friday, 09:00-17:00 New Zealand time. Messages that arrive over the weekend are answered on the next business day.

Response time

We aim to reply within one business day. Questions about an order are answered fastest when the order number is in the subject line.

Postal address for returns

Ryan Adams
Returns department
149 Wensley Road, Tasman, Richmond 7020, New Zealand
New Zealand

Complaints

If something goes wrong, contact us first. Damaged parcels should be reported within 48 hours of delivery with photographs, and a parcel that has not arrived should be raised 7 days after the estimated delivery date.