Refund policy

Ryan Adams ("we", "us") sells consumer electronics through freiheitlide.shop. This policy explains how returns, refunds and warranty claims work in New Zealand, and how our obligations sit alongside the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

What we sell

We sell table and desk luminaires, portable Bluetooth speakers, multi-room audio, camera tripods, light stands, surveillance brackets and portable power banks. Specifications, finish and dimensions are shown on each product page; if a detail matters for the room or the mounting spot you have in mind, email us before ordering and we will measure it for you.

Order processing

Orders are packed in 1-3 business days after payment clears. Orders placed after 3pm New Zealand time, at the weekend or on a public holiday begin processing on the next business day. A confirmation email follows the order, and a tracking link follows the parcel.

Change of mind

If the piece is not right for the space, you may return it unused within 30 days of delivery. It needs to come back in its original packaging with every cable, adapter, screw kit and instruction sheet, in a condition that lets us list it again. Return postage is yours in a change-of-mind case, and the original shipping charge is not refunded. Write to us first with the order number so we can expect the parcel.

Faulty or not as described

If an item arrives damaged, fails, or is not what you ordered, the Consumer Guarantees Act applies and the remedy is a repair, replacement or refund at your choice where the failure is substantial. Report transit damage within 48 hours of delivery with photographs of the outer carton and the item, and we will arrange the replacement without asking you to ship the damaged unit back unless the carrier needs it.

Lost parcels

Estimated delivery is 15 business days from dispatch. If tracking has not moved and the parcel has not arrived within 7 days of that estimate, contact us and we will open a trace with the carrier, then replace or refund once the parcel is confirmed lost.

Refunds

Approved refunds go back to the original payment method within 5 business days of inspection. We refund the item price, and where the item was faulty or sent in error we also refund the postage both ways. Bank posting times are outside our control.

Warranty

Every electronic item carries a 12-month manufacturer warranty against manufacturing defects from the delivery date, in addition to your Consumer Guarantees Act rights. The warranty does not cover water ingress into items not rated for it, cracked diffusers from a fall, or a power bank opened to replace its cells.

Contact

Ryan Adams
149 Wensley Road, Tasman, Richmond 7020, New Zealand
Email: contact@freiheitlide.shop
Phone: +64 7 888 6280